Terms of Service

Company Information

Use of Our Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use the site.

You agree not to use our website for any unlawful purpose, to interfere with the security or operation of the website, or to attempt to access areas of the website that are not intended for public use.

We may refuse access to our website or cancel orders where we believe there has been misuse, fraudulent activity, or breach of these terms.

Products

We sell bedding and home comfort products, including pillows and related bedding items.

We aim to display product descriptions, images, sizes, materials, colours and care information as accurately as possible. However, colours may appear slightly different depending on your screen or device settings.

Please read the product description, specifications, care instructions and size information carefully before placing an order.

Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you as soon as possible. We may offer an alternative product, a later dispatch date, or a refund.

Prices and Payment

All prices are shown in GBP (£).

Prices may include VAT where applicable. Delivery charges, if any, will be shown at checkout before you complete your order.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.

Payment must be completed at checkout using one of the available payment methods. Your order will not be processed until payment has been successfully received.

Order Acceptance

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean your order has been accepted.

We reserve the right to refuse or cancel an order where:

• The product is unavailable.
• There is an error in the product price or description.
• Payment has not been authorised.
• Fraudulent or suspicious activity is suspected.
• Delivery information is incomplete or incorrect.
• The order breaches these Terms of Service.

If we cancel your order after payment has been taken, we will refund you using your original payment method.

Delivery

We currently deliver within the United Kingdom.

Estimated delivery times and delivery charges are shown at checkout where applicable.

Once your order has been dispatched, you may receive tracking details by email. Delivery times are estimates and may vary due to courier delays, bank holidays, busy periods, or circumstances outside our control.

Please ensure your delivery address is correct before placing your order. We may not be able to amend delivery details once your order has been processed or dispatched.

Risk and Ownership

Ownership of the goods passes to you once we have received full payment.

Responsibility for the goods passes to you once they have been delivered to the delivery address provided at checkout.

Cancellations, Returns and Refunds

Please refer to our Returns & Refunds Policy for full details.

For online orders, UK customers usually have the right to cancel within 14 days of receiving their goods. Once you notify us that you wish to cancel, you then have 14 days to return the goods.

Returned items must be unused, unopened where applicable, in their original packaging, and in a resellable condition.

For hygiene reasons, bedding products such as pillows, duvets, mattress protectors, pillow protectors, and similar items cannot usually be returned for a change of mind if they have been opened, used, slept on, washed, damaged, or removed from sealed hygiene packaging.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

If the item is confirmed to be faulty, damaged, or incorrectly supplied, we will offer an appropriate solution, which may include a replacement, repair, or refund.

Nothing in these terms affects your statutory rights.

Product Care

Please follow the care label and product care instructions supplied with your item.

We are not responsible for damage caused by misuse, incorrect washing, incorrect drying, failure to follow care instructions, general wear and tear, or accidental damage.

Discount Codes and Promotions

Discount codes, offers, and promotions are subject to availability and may be changed or withdrawn at any time.

Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.

Only one discount code may be used per order unless stated otherwise.

Promotional offers may be subject to additional terms.

Gift Cards

If gift cards are offered, they are non-refundable and cannot be exchanged for cash unless required by law.

Gift cards should be treated like cash. We are not responsible for lost, stolen, or unauthorised use of gift cards.

Website Content

All content on this website, including text, images, graphics, product descriptions, branding, logos, and layout, belongs to Somvara or is used with permission.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.

Third-Party Links

Our website may contain links to third-party websites, including payment providers, courier tracking pages, or other services.

We are not responsible for the content, accuracy, privacy practices, or operation of third-party websites.

Use of third-party websites is at your own risk.

Limitation of Liability

We do our best to keep our website accurate, secure, and available. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from viruses or harmful content.

We are not responsible for indirect losses, loss of profit, loss of business, loss of data, or other losses that are not reasonably foreseeable.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supply chain disruption, strikes, extreme weather, natural disasters, technical failures, war, terrorism, government restrictions, or other events beyond our control.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you agree that we may process your personal information as described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page. Changes will apply from the date they are published.

It is your responsibility to check this page periodically for updates.

Governing Law

These terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.