Returns & Refunds Policy

Your Right to Cancel

If you are a UK customer shopping online, you have the right to cancel your order within 14 days of receiving your goods.

Once you have told us you wish to cancel, you then have 14 days to return the item to us.

To cancel your order, please contact us with your order number and the item you would like to return.

Return Conditions

To be eligible for a return, items must be:

• Unused.
• Unwashed.
• In their original packaging.
• In a resellable condition.
• Returned with all original labels, inserts, and packaging where applicable.

For hygiene reasons, bedding products such as pillows, duvets, mattress protectors, pillow protectors, and similar items cannot be returned for a change of mind if they have been opened, used, slept on, washed, damaged, or removed from sealed hygiene packaging.

This does not affect your rights if the item is faulty, damaged, or not as described.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, washed, or slept on.
• Items removed from sealed hygiene packaging.
• Items damaged by misuse, wear and tear, or improper care.
• Items returned without original packaging where hygiene or resale is affected.
• Gift cards, if applicable.

How to Start a Return

To request a return, please contact us with:

• Your order number.
• Your full name.
• The item(s) you wish to return.
• The reason for return.
• Photos, if the item(s) is faulty, damaged, or incorrect.

Please do not send items back without contacting us first. We will provide return instructions once your request has been reviewed.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged on their way back to us.

If the item is faulty, damaged, or incorrect, we will advise you on the next steps and may cover the return cost where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Refunds are usually processed within 14 days of us receiving the returned goods or receiving proof that the goods have been sent back, whichever is earlier.

Please note that it may take additional time for your bank or payment provider to make the funds available in your account.

Original Delivery Charges

If you cancel your full order within the legal cancellation period, we will refund the standard delivery charge where applicable.

If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery option.

Delivery charges may not be refunded for partial returns unless required by law.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging.

If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, which may include a replacement, repair, or refund.

This does not affect your statutory rights.

Exchanges

We do not currently offer automatic exchanges.

If you would like a different product or size, please return the original item where eligible and place a new order.

Items Returned Without Approval

Items returned without contacting us first may take longer to process.

If an item does not meet our return conditions, we may be unable to issue a refund and may return the item to you.